I gave the access "Read" access to a user for opening the dashboards on the workstation, The user gets authenticated but is not able to open the dashboards. Kindly suggest.
do a few tests to see if it is his workstation/computer.
1. Have him log in on someone else's computer that has a working install of the workstation to see if it is the workstation install or his login.
If he can log into APM on a different computer it might be that his install is faulty, his system does not have the RAM to run Java instance, he is having network communication issues
2. Check the InterpriseEnterpriseManager.log on the MOM for his login attempt and see if there are any errors that might point to reasons why he is having problems.
Might be helpful to turn the workstation logging to debug
3. If you see his log in attempt in the log, compare his login name with the one in the domains.xml file
C:\Program Files (x86)\CA APM\Introscope188.8.131.52\config\IntroscopeWorkstation.properties
change the line
and the log file should be relative as defined but the configuration line
and see if this log will give you any additional information on what is going on.
If the user has been granted read permission for a domain X (in domains.xml), then check the dashboard is in a management module that is in the same domain X.
All our Dashboards are under Super Domain, and i have give the access to the user under SuperDomains.
Might be a issue with what is configured to what is currently loaded. Might want to try to restart your EMs to see if that fixes the problem. There are several EM configuration files that are only read during EM start and aren't monitored for changes.
The issue is happening for that user only, For me it is working fine.
Are you using the Embedded Entitlement Manager EEM, LDAP authentication, or the domains.xml/users.xml files to control user authentication?
I am using domains.xml file for the user roles, But it ultimately uses the AD for the authentication.
The domains.xml changes do not terminate a user session so if the user was already logged in, they will need to terminate their user session and log back in. The domains.xml and server.xml files are dynamic read so it shouldn't be a matter of restarting the EM.
Might want to cross check that the end user's AD login matches the one that is in the domains.xml.
hope this helps
I have checked everything, all looks good. When he opens the introscope workstation console for login, he can not see anything after that even if the process is running in the background.
Do you think any issue with the way he has installed workstation on his machine. He is having Java 6 update 45 and is a 32 bit machine.
Apart from the above valuable suggestion, can you please check what wily version you are using and what workstation version your colleague is using to access the MOM\EM ??
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