How is the series number of Incident number considered?
What is the minimum and maximum number for the incident created?
Sequence number for any ticket is saved under Key control table which is represented as "kc" in mdb. If you wanted to reset, then you can use pdm commands to make changes to it.
however prefix or suffix of the ticket can setr from User interface. administration->servicedesk-.>sequence
You can configure the format of the ticket numbers within the Options Manager. For example, as we have different CA SDM systems live we use a different format for each system, that way we know which system the ticket originated on. Tickets from one of our systems all start Axxxxxxx where x is a number, tickets from another start Bxxxxxxx. I can't remember the max field size off the top of my head but assuming you get 9 digits then the highest ticket number would be A99999999. We have tested and when you reach that number they roll back to the start and A00000000.
I believe you can have different prefixes or suffixes for different ticket types if you want. For example, you could use another digit for that. So Aixxxxxxx would be incident tickets from one system and Arxxxxxxx could be requests.
I hope that helps.
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