I've downloaded the CA PPM bookshelf and unzipped it. No problem using it until I go to the restricted content. Then it asks me to login.
Why is that
It should do that before I download the restricted bookshelf and not every time I view the content.
I want to make sure I understand how you were using the bookshelves. Can you tell me if the following is what happened? You logged into Support and you downloaded both nonrestricted and restricted bookshelves. Then when you worked with your downloaded bookshelves, you were no longer logged into Support. From the nonrestricted bookshelf, you clicked a link to one of the restricted documents. Then you were asked to log into Support. Is this your scenario?
If so, that is how the bookshelf works. I know what you mean – you logged in before you downloaded the restricted bookshelf, so why make you log in again. However, the nonrestricted bookshelf is verifying that you are logged in to Support before it will open a restricted document.
An alternate solution is to open both nonrestricted and restricted bookshelves and move from one bookshelf to the other as you need them.
If this is not how you were using the bookshelves, please let me know the details of your situation.
Thank you, sorry to hear that.
That is just a pain.
When you download the install media you are only required to log in once before you access the documentation included in the media and some of that is restricted content.
In the same manner if you open the pdf files in the restricted content you not required to log in.
Just wondering again...
When you are required to login does it really go to support site that is do you need to be online.
If that is the case I take that the login ID must be on maintenance.
Yes, you are right. On the nonrestricted bookshelf, when you click a link that goes to one of the restricted documents, it goes to Support. Then Support verifies if you are logged in.
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