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Apply Workshift To "Actual Duration" Field On Workflow Task

Question asked by Stuart_ on Nov 4, 2014
Latest reply on Aug 28, 2015 by nicolas.ioannou1.1

Hello,

 

Our Change Manager wants a CABI report on the average time taken for an approval task to be completed. I worked out the query required, but then realised the "Actual Duration" field does not take into account the Workshift. So the results are ruined by non-office hours.

 

ActualDuration.png

We are using SDM 12.9 CUM1 and CABI XI 3.1 SP7

 

Any ideas on this ?

Thanks

Stuart

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