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TechDoc : What is a Quick Test to See if the Attachment Upload Repository is Running? not working but no issue with Repository

Question asked by jimka01 Employee on Nov 6, 2014
Latest reply on Nov 7, 2014 by jimka01

Hi Team

 

Customer experiencing issues when following TechDoc TEC606948 to test if their Attachment Repository is working. There is no issue with the repository but gets back an error or a blank instead of the default message to let him know there is no error.

 

Has any customer reported the same issue? This is a 12.9 install and I find no other tickets relating to this.

 

He has attempted with the following browsers but get the same result:

 

Chrome Version: 38.0.2125.111 m

Internet Explorer 11 (With and without compatibility mode)

Internet Explorer 10 (With and without compatibility mode)

Internet Explorer 8

 

Tech Doc TEC606948

What is a Quick Test to See if the Attachment Upload Repository is Running?

https://support.ca.com/irj/portal/anonymous/kbtech?docid=606948&searchID=TEC606948&intcmp=searchresultclick&resultnum=22

 

This is occurring in all their environments:

Development

QA

Production

 

They tried to run the command below directly on each server:

http://localhost:8080/CAisd/UploadServlet

 

But get the same issue. Are there IE settings that need to be checked? Any tips on where to begin troubleshooting?

 

Regards,
Kaveek

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