AnsweredAssumed Answered

Template/Customization Import Wizard

Question asked by tmdasher on Nov 17, 2014
Latest reply on Nov 17, 2014 by tzadell

Hello, all!

This may be the elephant in the living room, so to speak, but...


My company runs a Dev/QA/Prod set of CA environments for Service Desk Manager. Needless to say, that makes modifying a template, or adding/changing a Request area, or Change category, or... anything, really... a huge pain in the neck, as we have to build it in Dev, build it in QA, then build it in Prod. Is there an import wizard/promotion tool which I am missing out on, or is there a logical reason as to why one does not exist?


Please calm my brain by providing your insight into this issue. It's befuddling me.



Tim Dasher