This may be the elephant in the living room, so to speak, but...
My company runs a Dev/QA/Prod set of CA environments for Service Desk Manager. Needless to say, that makes modifying a template, or adding/changing a Request area, or Change category, or... anything, really... a huge pain in the neck, as we have to build it in Dev, build it in QA, then build it in Prod. Is there an import wizard/promotion tool which I am missing out on, or is there a logical reason as to why one does not exist?
Please calm my brain by providing your insight into this issue. It's befuddling me.