AnsweredAssumed Answered

External system ticket field to launch external site.

Question asked by MattyIce on Nov 18, 2014
Latest reply on May 13, 2015 by MattyIce

Hello All,

 

Is it possible to setup the external system ticket field where if populated, it can launch a link to an external site?  We would want to utilize the external_system_ticket field to populate the vendor's ticket number and use a template https://eservice.ucern.com/ServiceRecordDetails.aspx?ID={UTN}, where the UTN is the ticket number to access their site.  I believe I can create a button for this or turn the same field into a link? 

 

I am just not sure where to start.

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