We have requirment to implement KMDB for Change Process in CA servicedesk.
Does any have any information regarding this ?
CA SDM facilitates acting as an SKMS by linking incidents, problems, service requests, and changes to Knowledge Documents. Knowledge documents can also be classified or linked to Known Error records. CIs in the CMDB can be attached to knowledge articles.
Therefore its knowledge repository can be leveraged as a valuable source of information facilitating change management and other processes.
Retrieving data ...