lynka01

End of Service Announcement for CA Asset Portfolio Management r12.8

Discussion created by lynka01 Employee on Dec 31, 2014
Latest reply on Jan 6, 2015 by Chris_Hackett

Date: December 31, 2014

 

To:         CA Asset Portfolio Management Customers

From:     The CA Technologies Service Management Product Team

Subject:  End of Service Announcement for CA Asset Portfolio Management r12.8

 

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with our CA Support Policy and Terms (https://support.ca.com/), please consider this letter your written notification that we are discontinuing support for CA Asset Portfolio Management r12.8 beginning December 31, 2015.  This will allow our Development organization to more effectively focus its resources on and add value to the next release of CA Asset Portfolio Management. 

 

At this time, we encourage you to plan for the migration to CA Asset Portfolio Management r14.1 as soon as possible, so you can take full advantage of the latest new features and enhancements this release has to offer.  These include:

 

·         Common Service Management Installer

·         Enhanced Hardware Reconcilation Automation

·         Expanded Asset Copy Feature

·         Recalulation of Payments

·         Add Asset Costs Feature

·         Improved Integration with CA Software Asset Manager

·         Multi-tenancy with CA Software Asset Manager

 

Note: This list above represents what was added to the latest release.  For those on ealier releases of CA Asset Portfolio Management, the list of enhancements is significantly longer.  Please refer to the “Differences” document posted on the support site for a cumulative list of new features since your current release.

 

For additional information on CA Asset Portfolio Management, please visit the CA Asset Portfolio Management pages at CA Support Online (https://support.ca.com/) or our new wiki site for CA Service Management 14.1 (https://wiki.ca.com/display/CASM1401/).

 

For details on the End of Support status of CA Asset Portfolio Management releases, please visit the CA Asset Portfolio Management Release and Support Lifecycle Dates page (https://support.ca.com/).

 

As CA Technologies would like to help make your upgrade to CA Asset Portfolio Management r14.1 as straightforward and successful as possible, we are offering the following:

 

§  A no-charge software upgrade from prior releases to CA Asset Portfolio Management r14.1 for any customer with an active maintenance contract.

 

§  Documentation to help prepare you for your upgrade to CA Asset Portfolio Management r14.1 can be viewed at CA Support Online (https://support.ca.com/) and our new wiki site (https://wiki.ca.com/).

 

§  CA Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. Please visit www.ca.com/services.

 

§  CA Technologies is committed to providing superior support to our customers using our technology solutions.  CA Extended Support, one of the CA Technologies support offerings, is designed to extend support for CA Technologies software product versions or releases that have reached their End of Service Date.  Please visit our website, CA Support Online (https://support.ca.com/), for more information.

 

If you have any questions regarding the support schedule, please contact CA Asset Portfolio Management CA Support at CA Support Online (https://support.ca.com/), your local CA Account Manager, Customer Success Manager or CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://communities.ca.com/web/guest/customercare.  You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.

 

Your success is very important to us, and we look forward to continuing our successful partnership with you.

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