Happy New Year!
For some teams n no of alerts tickets will be received at peak times and most of the tickets will be closed with same comments, by doing this it took more time if we have ticket around 200 or above. to minimise this, I have an tried to include the comments text box in the "edit in list" , but am facing issues while including it.
in the list view and and in the 'editinlistopion' i have used alg.description for the comments, but it is throwing error. please advise me is it possible to include or how to achieve this. Thanks in advance.