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CA Service Desk Manager 14.1 installation

Question asked by arimu02 Employee on Jan 11, 2015
Latest reply on Feb 3, 2016 by Raghu.Rudraraju

HI ALL

i am installing the SDM 14.1 but its giving the below error.

any Idea!!!!!!!!!!!!

 

2015/01/11 14.56.05.746 INFO  [DeployThread: Configuring CA Service Desk Manager] [ConfigurationGenerator] =========================== Done SDMConfig Properties ===========================

2015/01/11 14.56.05.793 INFO  [DeployThread: Configuring CA Service Desk Manager] [ConfigurationGenerator] <<<<<<<<<<<<<<<<<<<<< Backup file name : \site/config.properties_2015_01_11_14_56_05

2015/01/11 14.56.05.800 INFO  [DeployThread: Configuring CA Service Desk Manager] [ConfigurationGenerator] File Not found : \site\config.properties (Access is denied)

2015/01/11 14.56.05.802 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ConfigureSDM] SDM configuration response file creation returned with exitCode: -1

2015/01/11 14.56.05.807 INFO  [DeployThread: Configuring CA Service Desk Manager] [SDMLogParser] \log\configure.log (The system cannot find the path specified)

2015/01/11 14.56.05.811 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ConfigureSDM] configLogScanner errMsg :

2015/01/11 14.56.05.813 ERROR [DeployThread: Configuring CA Service Desk Manager] [ConfigureSDM] SDM configuration failed with message :

2015/01/11 14.56.05.815 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ProgressPage] ProgressPage - Task Changed Configuring CA Service Desk Manager

2015/01/11 14.56.05.818 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ProgressPage] Task State Changed. TaskID: task.configure_sdm,Configuring CA Service Desk Manager, Old State: running, New State:failed

2015/01/11 14.56.05.668 INFO  [Thread-24] [ProgressUpdateInstallSDMRemoteMDB] Waiting for mdbstatus.log to be available. retry 47 of 50

2015/01/11 14.56.05.823 ERROR [Thread-27] [ProgressUpdateSDMConfig] Exception occurred. : sleep interrupted

2015/01/11 14.56.05.834 INFO  [DeployThread: Configuring CA Service Desk Manager] [DeployThread] Saving task 'task.configure_sdm' status to DB ....

2015/01/11 14.56.05.836 INFO  [DeployThread: Configuring CA Service Desk Manager] [DatabasePersister] Saving component install state to database.

2015/01/11 14.56.05.837 DEBUG [DeployThread: Configuring CA Service Desk Manager] [DatabasePersister] Insert/Update Parameters: productCode (1); currVersion (14.1); status(failed); packageId(task.configure_sdm)

2015/01/11 14.56.06.003 DEBUG [DeployThread: Configuring CA Service Desk Manager] [DatabasePersister] Query Parameters: lower(machineName) - (sdm01); lower(packageid) -  (task.configure_sdm); productCode(1)

2015/01/11 14.56.06.004 INFO  [DeployThread: Configuring CA Service Desk Manager] [DatabasePersister] al_cdb_componentinstallstate count 1

2015/01/11 14.56.06.006 DEBUG [DeployThread: Configuring CA Service Desk Manager] [DatabasePersister]  Update to al_cdb_componentinstallstate successful

2015/01/11 14.56.06.007 INFO  [DeployThread: Configuring CA Service Desk Manager] [DeployThread] Task 'task.configure_sdm' status saved to DB ....

2015/01/11 14.56.06.007 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ProgressPage] ProgressPage - Task Error.

2015/01/11 14.56.06.007 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ProgressPage] Task Error. TaskID: task.configure_sdm,Configuring CA Service Desk Manager

2015/01/11 14.56.07.822 INFO  [Thread-24] [ProgressUpdateInstallSDMRemoteMDB] Waiting for mdbstatus.log to be available. retry 48 of 50

2015/01/11 14.56.09.823 INFO  [Thread-24] [ProgressUpdateInstallSDMRemoteMDB] Waiting for mdbstatus.log to be available. retry 49 of 50

2015/01/11 14.56.11.823 INFO  [Thread-24] [ProgressUpdateInstallSDMRemoteMDB] Waiting for mdbstatus.log to be available. retry 50 of 50

2015/01/11 14.56.13.822 INFO  [Thread-24] [ProgressUpdateInstallSDMRemoteMDB] Waiting for mdbstatus.log to be available. retry 51 of 50

2015/01/11 14.56.23.822 DEBUG [Thread-24] [ProgressUpdateInstallSDMRemoteMDB] SDM Remote MDB Instalaltion Completed: 0

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