AnsweredAssumed Answered

Service Impact and Priority fields on CI

Question asked by kolja02 Employee on Feb 20, 2015
Latest reply on Feb 25, 2015 by kolja02

Team,

could anyone explain to me what is the purpose of Service Impact and Priority fields on CI (Service tab). I thought these fields should be populated to the ticket, but I didn't find a way how. I've tried to disable Priority Calculation, attach the CI as Affected Service or Affected CI, nothing helped.

 

Similar issue is with Area Urgency field on R/I/P Area - how can be this field populated to the ticket?

 

Tested on 12.7 and 12.9.

 

Thank you,

Jakub

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