could anyone explain to me what is the purpose of Service Impact and Priority fields on CI (Service tab). I thought these fields should be populated to the ticket, but I didn't find a way how. I've tried to disable Priority Calculation, attach the CI as Affected Service or Affected CI, nothing helped.
Similar issue is with Area Urgency field on R/I/P Area - how can be this field populated to the ticket?
Tested on 12.7 and 12.9.