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How Do You Deal With Requests That Need To Be Actioned By Multiple Groups?

Question asked by Stuart_ on Feb 23, 2015
Latest reply on Feb 26, 2015 by camja06



I would like to know how other organisations using Service Desk Manager, deal with request tickets that need to be actioned by multiple groups.


The main example is a new user request, that may need to allocated to various groups for swipe card access, non-standard software, account creation, asset deployment etc.


We currently create multiple request tickets, that are the child of the main new user ticket, but would love a better solution.