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Assignee not part of Group

Question asked by ManishaP on Mar 12, 2015
Latest reply on Mar 20, 2015 by ManishaP

Hi Team,

 

I'm using r 12.5 version of CA SD. We have categories which has default group named "ABC" which has a set of users.These categories dont have any default assignee.

When the analyst or engineer works on these tickets he assigns the call to his name. The problem here is: The engineer is not part of the group "ABC"  and yet when we save the ticket it doesn't do any validation and goes ahead with saving the ticket.

 

Why this is happening (since it is a dltlookup field) and how to set a validation while saving.

 

Thanks in advance.

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