My challenge might sound rather strange but it is proving to be harder than i had first expected.
I am looking to allow operators the ability to create Service Desk Tickets (TSD anyone ?) from the actions list, and then have that Ticket ID updated back into the alarm list.
I currently have a batch/perl script which takes the arguments from the alarm and passes them to an external server on receipt of the new ID, I pass this then to a log file. I cannot find a way of executing lua outside of AO, so that avenue has been crossed off.
I was also hoping there was a simpler way of doing this, considering most use a webservice of sorts...
thanks in advance for helping a novice, i'm trying to get myself up to speed on the product whilst improving existing probes.