Hi i was wondering if there is a way to modify the "long description" of a alarm?
Right now im getting a alarm assign tonsdgtw the long description in ticket display:
'Nimsoft Message ID: PO97408402-91425,
Nimsoft Timestamp: 02/18/2013 04:54:12 PM,
Subsystem ID: 1.1.14,
is it possible to edit that msg to include 'short description'
the main reson is that SSU user do not have access to the ;short description' trought the web interface and without it it's hard for them to exactly know what ticket is about