NAS 3.71 Reset suppression counter upon change of severity

Discussion created by 1_jstockton on Dec 1, 2011
Latest reply on Dec 2, 2011 by 1_keithk

The documenation from the help button on the NAS probe doesn't seem to have anything about the reset suppression counter feature.  To use this, is it as simple as selecting the option on the message suppression tab?  It didn't seem to work for me.  I have an AO profile that looks for minor and major alarms with a count of >2 and escalates the severity.  I was expecting that the counter be reset after the AO escalates the minor alarms with a count of >2, but instead it seems that the alarms were escalated from minor to major and then immediately from major to critical.  Looking at the history of the alarm, the count was never reset.  Am I using this feature correctly?