We open tickets for alarms in the customer's HP Service Manager system. Currently, there are only 5 specific groups defined in the jar file and the HPSM gateway for alarm assignments. The customer requested a more detailed group assignment which will increase the alarm assignment to 72 groups defined in jar file and in the gateway. The gateway is running on the core hub and the 1480 server robots connect to secondary hub. The customer test environment (6 servers) limits the amount of stress testing.
Here are my questions:
Has anyone implemented HPSM gateway with this number of defined group assignments?
How does the core hub respond? How does java respond? Any lessons, gottyas you can share would be greatly appreciated.
Thanks in advance for your consideration.