sachinsharma

RDP action in alarm console for unknown hostnames

Discussion created by sachinsharma on Jun 3, 2010

I have an MSP who has set up an RDP action on alarm console in the Inf Mgr, and the action RDPs to the hostname of where the alarm is coming in from. The issue is that the hostname of the alarm is not known by the MSP because its internal to that customer, so RDP won't work to that hostname. If we try IP instead of hostname, we have the same issue, where the internal IP shows up in the alarm but not the IP that the MSP sees. Besides creating a DNS entry or Name Services records of 100s to 1000s of IPs or hostnames, does anyone have any ideas that would make this easier in NMS?

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