I have tried to manipulate, without success, the output (xml tags) to create a file to be imported by CA Service Desk Manager, GRloader utility.
"Changing the base mapping is accomplished by modifying the .hbm.xml files in mappings/base or by adding new .hbm.xml files to that directory." (excerpt)
to try this out, I have created a new hbm.xml file and changed <ip> tag to <network_address>, restart the probe, TEST the new export. The <ip> tag is still present in the export/output?
Does anyone have experience with this probe .hbm.xml files?