Exchange backend data not getting into database

Discussion created by dick.cooman on Apr 17, 2013

We have several customers we poll for Exchange backend data.  They have a mixture of Exchange 2007 and 2010.  For some customers, we get all the data and the Exchange UR reports are populated.  But for a couple of them, hardly any of the data is showing up.  The big thing that is missing is database size information.  What's even stranger, is the BE_EXCHANGE_VERSION table has active batchID's of table type 11 (database size) for these servers, but those batchIDs do not exist in the BE_EXCHANGE_DATABASE table.  It's like the probe sees that data should exist, but does not retrieve it.  Has anyone else seen this?  I have an open case with support that is escalated.  Just asking for more help from the general community.