If you missed CDW and Troubadour talking about how they use Nimsoft to enhance service delivery, you are in luck. Check out the recorded webcasts below.
Make sure are registered to hear Chris Poe of Atrion talk about their service delivery best practices. Register here: http://www.nimsoft.com/webcasts/cust_webcast.php
Troubadour 40 minutes
CDW 33 minutes