AnsweredAssumed Answered

Group Transfer time of tickets in WEBI

Question asked by SireeshaY on Mar 19, 2015
Latest reply on Aug 3, 2015 by jmascaro

Hi All,

 

I am new to WEBI reports.

Please let me know if there is a way to calculate the time when a ticket has been transferred to a group.

 

Let's say a ticket gets transferred from A -> B and then again B-> C.

Now the time when the last transfer i.e B -> C occurred will be the group transfer time of the ticket.

 

We will have all this data in the audit_log table. But I am not able to figure out how to fetch this group transfer time data from audit_log.

Kindly let me know if there is a way to do this in WEBI.

 

Thanks in advance !!

 

Best Regards,

Sireesha

Outcomes