I am new to WEBI reports.
Please let me know if there is a way to calculate the time when a ticket has been transferred to a group.
Let's say a ticket gets transferred from A -> B and then again B-> C.
Now the time when the last transfer i.e B -> C occurred will be the group transfer time of the ticket.
We will have all this data in the audit_log table. But I am not able to figure out how to fetch this group transfer time data from audit_log.
Kindly let me know if there is a way to do this in WEBI.
Thanks in advance !!