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Total Time spent working ticket

Question asked by sconnolly on Mar 23, 2015
Latest reply on Apr 10, 2015 by jmascaro

I need to track the total time spent on a ticket. Needs to be a field that the analyst can enter time into ticket as HH:MM when they are finished working the ticket. Not the total time the ticket was open but how long the analyst spent on the ticket. Any suggestions on how to do this? Need for both incidents and requests.