I'd like to know what people are using to get access to remote devices when investigating alarms. We would like to right-click on the alarm and connect directly to the device either via RDP, telnet, or ssh (depending on device). Solutions I have seen require agents to be directly connected to the same network as the device. Nimsoft had a useful probe called TCP proxy but it is not really supported and is not reliable. Does UIM support this natively? What alternatives are people using?