AnsweredAssumed Answered

SDM 14.1 Manual Notify for a group

Question asked by veiba01 Employee on Apr 28, 2015
Latest reply on Nov 22, 2016 by Christoph_Schubert

Hi Team,

I have a strange behaviour regarding the Manual Notify for a group of an Incident, specified as recipient. If the group itself does not have a E-Mail Address specified, the notification is not done.

"Email id does not exist for the user(s) : Test_Group"  The members are not notified even if they have a valid Email-Address and notification method.
My workaround is to define a dummy Email-Address for the group, no notification method is needed.With this workaround the members of the group are notified.
SDM 14.1 cum#1 does not solve the problem. Is a FIX available?

Regards Baerbel