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Identity Manager Issue

Question asked by satya-td on May 1, 2015
Latest reply on May 4, 2015 by satya-td

Hi Team,

I have upgraded IM from 12.6.0 to 12.6.04 CR2 and reimported the environment settings (Screesn,Task,Roles...).

When I try to create a user it evaluates set policyxpress. One of the policyxpress is configured to send email notifications and when it gets evaluated the task fails with below error message.

Has some one seen this error before & any possible resolution steps please share.

One this that caught my attention was Caused by: com.sun.mail.smtp.SMTPSendFailedException: 501 5.5.2 MAIL FROM syntax error

 

 

2015-05-01 10:41:16,742 ERROR [ims.policyxpress.PxController] (WorkManager(2)-36) ENVIRONMENT error occured while running flow. Throwing exception.
com.ca.identitymanager.policyxpress.exceptions.PxEnvironmentException: Error sending email

        at com.ca.identitymanager.policyxpress.plugins.shared.EmailData.sendMail(EmailData.java:100)
        at com.ca.identitymanager.policyxpress.plugins.actions.PxActionMail.performAction(PxActionMail.java:56)
        at com.ca.identitymanager.policyxpress.engine.flow.FlowAction.immediate(FlowAction.java:64)
        at com.ca.identitymanager.policyxpress.engine.flow.FlowAction.runTask(FlowAction.java:50)
        at com.ca.identitymanager.policyxpress.engine.PxEventController.executeEvent(PxEventController.java:141)
        at com.ca.identitymanager.policyxpress.engine.PxEventController.processEvent(PxEventController.java:118)
        at com.ca.identitymanager.policyxpress.listeners.PxStateListener.execute(PxStateListener.java:147)
        at com.ca.identitymanager.policyxpress.listeners.PxStateListener.approved(PxStateListener.java:84)
        at com.netegrity.ims.bootstrap.IMSMessageListener.processEventToNextSavePoint(IMSMessageListener.java:408)
        at com.netegrity.ims.bootstrap.IMSMessageListener.handleMessage(IMSMessageListener.java:192)
        at com.netegrity.ims.bootstrap.IMSMessageListener.onMessage(IMSMessageListener.java:103)
        at com.netegrity.ejb.message.subscriber.SubscriberMessageBean.onMessage(SubscriberMessageBean.java:71)
        at sun.reflect.GeneratedMethodAccessor764.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.jboss.invocation.Invocation.performCall(Invocation.java:386)
        at org.jboss.ejb.MessageDrivenContainer$ContainerInterceptor.invoke(MessageDrivenContainer.java:518)
        at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionInterceptor.java:156)
        at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:63)
        at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:121)
        at org.jboss.ejb.plugins.AbstractTxInterceptorBMT.invokeNext(AbstractTxInterceptorBMT.java:173)
        at org.jboss.ejb.plugins.MessageDrivenTxInterceptorBMT.invoke(MessageDrivenTxInterceptorBMT.java:47)
        at org.jboss.ejb.plugins.MessageDrivenInstanceInterceptor.invoke(MessageDrivenInstanceInterceptor.java:115)
        at org.jboss.ejb.plugins.RunAsSecurityInterceptor.process(RunAsSecurityInterceptor.java:139)
        at org.jboss.ejb.plugins.RunAsSecurityInterceptor.invoke(RunAsSecurityInterceptor.java:103)
        at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:205)
        at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor.java:138)
        at org.jboss.ejb.MessageDrivenContainer.internalInvoke(MessageDrivenContainer.java:420)
        at org.jboss.ejb.Container.invoke(Container.java:1092)
        at sun.reflect.GeneratedMethodAccessor397.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.jboss.mx.interceptor.ReflectedDispatcher.invoke(ReflectedDispatcher.java:157)
        at org.jboss.mx.server.Invocation.dispatch(Invocation.java:96)
        at org.jboss.mx.server.Invocation.invoke(Invocation.java:88)
        at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:264)
        at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:668)
        at org.jboss.invocation.local.LocalInvoker$MBeanServerAction.invoke(LocalInvoker.java:169)
        at org.jboss.invocation.local.LocalInvoker.invoke(LocalInvoker.java:118)
        at org.jboss.invocation.InvokerInterceptor.invokeLocal(InvokerInterceptor.java:260)
        at org.jboss.invocation.InvokerInterceptor.invoke(InvokerInterceptor.java:246)
        at org.jboss.proxy.TransactionInterceptor.invoke(TransactionInterceptor.java:61)
        at org.jboss.ejb.plugins.inflow.MessageEndpointInterceptor.delivery(MessageEndpointInterceptor.java:249)
        at org.jboss.ejb.plugins.inflow.MessageEndpointInterceptor.invoke(MessageEndpointInterceptor.java:128)
        at org.jboss.proxy.ClientMethodInterceptor.invoke(ClientMethodInterceptor.java:74)
        at org.jboss.proxy.ClientContainer.invoke(ClientContainer.java:101)
        at com.sun.proxy.$Proxy495.onMessage(Unknown Source)
        at org.jboss.resource.adapter.jms.inflow.JmsServerSession.onMessage(JmsServerSession.java:179)
        at org.jboss.jms.client.container.ClientConsumer.callOnMessageStatic(ClientConsumer.java:167)
        at org.jboss.jms.client.container.SessionAspect.handleRun(SessionAspect.java:879)
        at org.jboss.aop.advice.org.jboss.jms.client.container.SessionAspect_z_handleRun_412999145.invoke(SessionAspect_z_handleRun_412999145.java)
        at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:102)
        at org.jboss.jms.client.container.ClosedInterceptor.invoke(ClosedInterceptor.java:172)
        at org.jboss.aop.advice.PerInstanceInterceptor.invoke(PerInstanceInterceptor.java:86)
        at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:102)
        at org.jboss.jms.client.delegate.ClientSessionDelegate.run(ClientSessionDelegate.java)
        at org.jboss.jms.client.JBossSession.run(JBossSession.java:199)
        at org.jboss.resource.adapter.jms.inflow.JmsServerSession.run(JmsServerSession.java:236)
        at org.jboss.resource.work.WorkWrapper.execute(WorkWrapper.java:205)
        at org.jboss.util.threadpool.BasicTaskWrapper.run(BasicTaskWrapper.java:260)
        at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:918)
        at java.lang.Thread.run(Thread.java:662)
Caused by: com.sun.mail.smtp.SMTPSendFailedException: 501 5.5.2 MAIL FROM syntax error

        at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1668)
        at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1207)
        at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:735)
        at javax.mail.Transport.send0(Transport.java:191)
        at javax.mail.Transport.send(Transport.java:120)
        at com.netegrity.ims.businessprocess.EmailProviderServiceImpl.sendMail(EmailProviderServiceImpl.java:236)
        at com.netegrity.ims.businessprocess.EmailProviderServiceImpl.sendMail(EmailProviderServiceImpl.java:146)
        at com.ca.identitymanager.policyxpress.plugins.shared.EmailData.sendMail(EmailData.java:98)
        ... 62 more

 

Thanks,

Satya

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