We have started a Swing Box upgrade and after the upgrade finished, pdm_configure no longer will run. We are getting error 2. Anyone have any ideas?
Would this help --
The link doesn't work. It brings me to a page saying multiple documents match....
Sorry, copy/paste went wrong somehow. This is the correct link: https://wiki.ca.com/display/CASM1401/CAServiceDeskManagerKnownConfigurationIssues#CAServiceDeskManagerKnownConfigurationIssues-pdm_configureFailsWhenMDBisCopiedFromAnotherEnvironment
Try this link:
"CA Service Desk Manager Known Configuration Issues - CA Service Management - 14.1 - CA Wiki"
thank you David. Not sure why but looks like both my previous posts got the real links cut off in the middle.
we have tried 3 different times running the upgrade and the migration console never comes up. When we try to run the migration console manually, it gives an error relating to the java path when it tries to run the mini configuration. Any ideas?
What is specified for the @NX_JRE_INSTALL_DIR= in the NX.env? Is it still pointing to the older Java 6 path, or is it the updated Java 7?
The first time it was pointing to the old Java 6 but with no space between Program Files (ProgramFiles). We put the space in and then it gets another error. Then we change it to the Java 7 and it appears to work. Why does the Migration console not come up during the initial install?
We have also cloned the Production Environment and tried the install there, and that environment received an entirely different error message when it tried to start the migration. We looked in the log and apparently it can't find the migrate_to14_1.pl file. We are in the process of re-downloading the iso file and will try again.
Maybe on the previous attempt it was actually failing because of the same Java related problems, but not displaying any information. That's just a guess though.
I'm the same problem that you have, the migrate process can't find "migrate_to14_1.pl". Do you can fix this erro?
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