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Support Required for Customization

Question asked by Balram.Deswal on May 13, 2015
Latest reply on May 13, 2015 by Balram.Deswal

Hi Team,

 

In the "resolution_method" drop down in "detail_in.htmpl", the values that are showing are in the format:

Software.Method1

Software.Method2

Software.Method3

Hardware.Method1

Hardware.Method2

Application.Method1

 

Now customization requirement is that I need to add two dropdowns adjacent to it and hide this dropdown.

In the first dropdown, values that are displayed should be:

Software

Hardware

Application

While in the second dropdown, values should pop-up on selection of first dropdown. For example, if a user selects "Software" in first dropdown then "Method1", "Method2" and "Method3" should pop up on second dropdown. If a user selects "Hardware" in first dropdown then "Method1" and "Method2" should pop up on second dropdown. Finally if a user selects "Application" in first dropdown then only "Method1" should pop up in second dropdown.

 

And finally when the form is saved, the concatenated value (ex: "Software.Method2") should be saved in the database for "resolution_method" attribute.

 

Kindly help me to implement this use case.

 

Thanks & Regards,

Balram Singh Deswal

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