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Files that Mail eater uses

Question asked by SireeshaY on May 22, 2015
Latest reply on Apr 27, 2016 by karthik442

Hi All,

 

Please can anyone help me with the process that happens after an email is sent to create a ticket.

How does the mail eater act??

And are there any specific files that it uses??

 

I am aware of text_ap.cfg file which has keywords and email defaults.

Please let me know about other files that will be used in this process.

 

Thanks & Regards,

Sireesha

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