AnsweredAssumed Answered

Report on alarms acknowledged and closed.

Question asked by dlmutart on Jun 1, 2015
Latest reply on Jun 2, 2015 by scarrobis

Is there a way to run a report on the alarms that are open, acknowledged, or closed from WCC or iDash?    It looks like the underlying alarm data is not accessible outside of the WCC alarm views without going directly to the database.  We have the job failure reports we need, but we'd also like to know of those job failures in a specific period, how many of the alarms were acknowledged or closed.  The alarms already create incidents in our IT Service Management tool, but we'd also like to make sure that operators are actioning the corresponding alarms in WCC.