Kindly let us know the formula to get the count of tickets raised in service desk.
The reports are generated with the incident and serial No
But need to know the count of tickets raised in reports of Service desk.
Use the SUM from the formulas provided
The SUM function when provided prompts for the value to be added inside.
The No of tickets count which is raised, needs to be added and shown.
If I give =SUM(Rowindex()) it gives incorrect value.
Kindly let me know which variable needs to be added,inside parenthesis.
Since its urgent, request your help on this.
Tata Consultancy Services
Out of the box universe already offers several such measures in the Measures classes. Example -> Incidents -> Incident Analysis -> Incident Measures
Maybe something similar can be used for your counts ?
Can you please let us know if there is any function that can be added to calculate the values.
Please check this
That's a good idea Pradeep_p
Thank you for sharing the screenprint as well.
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