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How to Copy Contents of Parent CO to Children?

Question asked by AshutoshMisra on Jun 10, 2015
Latest reply on Jun 12, 2015 by Gutis

We have a requirement wherein whenever the Summary / Description / Status / Schedule Start Date of a Parent CO is updated the child CO's should get updated with exactly the same info.


I was going through the Options Manager and came across option leave_children_open / force_rootcause and I believe this needs to be developed on similar lines. I believe this is done through spel. However, am unsure if that is the case or the right path.


Moreover, I have question -


1. How do I link a parent / Child in the code?

2. how do I ensure that dynamically the fields get updated on Child tickets / CO based on the update on parent?


Any help is much appreciated!