We have a requirement wherein whenever the Summary / Description / Status / Schedule Start Date of a Parent CO is updated the child CO's should get updated with exactly the same info.
I was going through the Options Manager and came across option leave_children_open / force_rootcause and I believe this needs to be developed on similar lines. I believe this is done through spel. However, am unsure if that is the case or the right path.
Moreover, I have question -
1. How do I link a parent / Child in the code?
2. how do I ensure that dynamically the fields get updated on Child tickets / CO based on the update on parent?
Any help is much appreciated!