I'm facing a issue, when I try to use the email_eater to open a new incident/request ticket on CA SDM 12.7.
All the keywords are working fine, but, when I try to use a category, which has properties to be properly setted when an user use is open a new ticket, in my stdlog, I got this error:
"AHD58009:Could not create Request. Reason: INVALID - AHD05807:One or more Properties require values."
I tried to set the category and the properties under the [EMAIL_DEFAULTS] on "text_api.cfg":
Following exactly the same syntax, which's configured on the category:
And then, I set all the keywords at the email body:
Is there anything that am I doing wrong?
Could you guys, give me a light with this?
Thanks and regards!!!