Hallett_German

New ASM, Exec Insight, APM KBs for June 2015

Discussion created by Hallett_German Employee on Jul 1, 2015

1.We are seeing a lot of entries for "Mozilla/5.0 (X11; Linux i686 on x86_64; rv:14.0) Gecko/20100101 Firefox/14.0.1" in our web server logs. Are they from the ASM Real Browser Monitor user agent we have implemented? TEC1217136


Description: NA

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1217136.aspx 

 

2.  After successfully using the Script Recorder to import a HP LoadRunner script into CEM as a Recording Session what is the best practice to define the signature for the Business Transaction. TEC1283832


Description:
After successfully importing a LoadRunner script into an APM CE recording session using Script Recorder, what is the best practice to define the signature for a Business Transaction?


http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1283832.aspx

 


3.   Container name goes not appear Application Performance Manager. TEC1968226


Description: Container name does not appear in the Investigator after deploying the JBOSS name.


http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1968226.aspx

 


4.  Websphere PMI Thread Pool Metrics Missin TEC1442984


Description: Configuring Websphere (WAS) for certain PMI metrics - Thread Pool.


http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1442984.aspx

 


5.  Evolution of the TIM  TEC1930474


Description:
This describes the different types of TIMs and their customer impacts.


http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1930474.aspx

 

 

6.  TIM log errors "Ended prematurely by server close" and "ended prematurely by duplicate transet" TEC1881084


Description:
Customer is seeing the following in the TIM logs: "Ended prematurely by server close" and "ended prematurely by duplicate transet."


http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1881084.aspx

 


7. I am trying to configure an LDAP monitor, however the Monitor returns "Not a valid path"  TEC1903653


Description: NA


http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1903653.aspx

 


8.  How to upgrade Open SSL and disable SSLv3 on your On Premise Monitoring Station TEC1121895


Description: NA

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1121895.aspx

 


9. How do I Address “Resource limit matched” Messages as Reported by File Systems of an OPMS installation  TEC1411716

Description: NA

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1411716.aspx

 

 

10. TIM under MTP upgrade fails with error message: "chown: `apache\r': invalid user"  TEC1800754


Description:

A MTP TIM upgrade fails with error message: "chown: `apache\r': invalid user."


http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1800754.aspx

 


11. Z/OS WAS Agent on control regions fails   TEC1489284


Description:
While starting a control region with the APM 9.5.3.0 agent, control regions issue the following error messages:

5/15/15 02:23:37 PM CEST [ERROR] [IntroscopeAgent.Agent] An error occurred while initializing service class com.wily.powerpack.zos.agentext.Perf390Service in "System Overview Service".

5/15/15 02:23:37 PM CEST [ERROR] [IntroscopeAgent.Agent]

The servant region for each application server starts cleanly without this error message.


http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1489284.aspx

 


12. What steps should I follow before and after upgrading SiteMinder Manager for Policy Server or Web Agent? (for Windows) TEC1551467

 

Description:
Steps to follow before/after upgrading SiteMinder Manager for Policy Server or Web Agent. (for Windows)

- extension of http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec534108.aspx which is for Linux-only


http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1551467.aspx

 


13.  An overview of common TIM Settings issues. TEC1634005


Description:
An overview of common TIM Settings issues.


http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1634005.aspx

 


14.   TIM Settings References  TEC1291493


Description:
This is a fairly detailed list of all TIM Settings references.


http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1291493.aspx

 


15.  Hardening TIM server could lead to irregular behaviour  TEC1292346


Description:
Hardening a TIM/MTP server could lead to unpredictable behavior

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1292346.aspx

 


16.  TIM gets corrupted during installation or upgrade TEC1886315


Description:
Under certain conditions  (i.e. installations and upgrades) in APM 9.6 onwards, The TIM files can become corrupt.


http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1886315.aspx

 


17. Can I load balance APM EMs based on actual CPU load?  TEC1130131


Description:
What role does CPU load play in actual load balancing?


http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1130131.aspx

 


18. Historical Query viewer in workstation and webview TEC1254735


Description:
How to increase the viewable limit of events in Historical Query Viewer in Workstation and Webview.

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1254735.aspx

 


19.  Responsefile error on silent install   TEC1431877


Description:
While setting up a silent Introscope install, it is discovered that there is no eula.txt file in the OSGI Unix bundle. Instead, there is an lgpl.txt file which appears to be the license, but when putting the LGPL=accept in the file, and pointing the response file to it, the following appears: (Note that the ca-eula.txt file works just fine.)


Invalid EULA Specified

----------------------

/introscope/install_files/lgpl.txt is not a valid End User License Agreement.


http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1431877.aspx

 


20.  What is the difference between confirmed errors and unconfirmed errors? TEC1359405


Description: NA

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1359405.aspx

 


21. SSL Decode Failure  TEC1311566


Description:
Explains why TIM is seeing a high number of SSL decode failures.


http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1311566.aspx

 

22.  For a TIM running under MTP should I be concerned about these frequent messages in the tim log file "ignored because it is not handled by this worker"?  TEC1806309


Description:
MTP TIM has these frequent messages in the TIM log file, "ignored because it is not handled by this worker."

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1806309.aspx

 


23.  EM Startup Fails with "No valid license files were found" - Even Though The License is Valid TEC1692791


Description:

A previously working EM now fails with the error, "No valid license files were found" in the log. The license should still be valid.

When changing the log details level to "VERBOSE" or "DEBUG", entries similar to the following are seen:

1/1/15 01:10:01.001 PM EDT [INFO] [main] [Manager] Starting Introscope Enterprise Manager...

1/1/15 01:10:01.002 PM EDT [VERBOSE] [main] [Manager] Checking license file: /opt/wilyem/Introscope95/./license/1.1.1.1.em.lic

1/1/15 01:10:01.003 PM EDT [VERBOSE] [main] [Manager] Validating license now: /opt/wilyem/Introscope95/./license/1.1.1.1.em.lic

1/1/15 01:10:01.004 PM EDT [DEBUG] [main] [Manager] Host id error

java.net.UnknownHostException: myEMhostName: myEMhostName


http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1692791.aspx

 


24.   Ecommerce User Group TEC1457307


Description:
This expands what is in the APM CE documentation on e-commerce mode and automatically assigning user groups to subnet user groups.


http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1457307.aspx

 


25.   What is Java Heap Space and Garbage Collection?  TEC1018644


Description:
What is Java Heap Space and Garbage Collection?


http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1018644.aspx

 


26. Add / Manage Users to APM Command Center 1.0  TEC1691263


Description:
When using APM Command Center 1.0, what are the default user and password to login and how can I add additional users?


http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1691263.aspx

 

 

27. The Period for a report does not match the duration selected. TEC1150926


Description:
This clarifies the Period text label in APM Reports.

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1150926.aspx

 


28. How is Uptime Calculated by the ASM API? TEC1746629


Description: NA

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1746629.aspx

 


29. Changing APM Report X Axis Date/Time Format.  TEC1817383


Description:
How to change the X Axis Date/Time for APM Reports.


http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1817383.aspx

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