AnsweredAssumed Answered

pre-processing rules on 2 hub environment

Question asked by itadminintel on Jul 3, 2015
Latest reply on Dec 14, 2015 by liaha03

Hello, in my nimbus domain I have two hub, A and B. All the auto-operator rules and pre-processing rules are set on the nas on hub A. Hub B is configured with ha probe for failover and auto-operator disabled. If I have a robot connected on hub B, the preprocessing rule on hub A is not working when an alarm is raised. Is this correct? I.E.: I have set a preprocessing rules on nas A to lower the critical to major. I have also set an autoperator rule on nas A to send an email for major alarm. If an alarm is raised from a robot on hub B, i get the email but the preprocessing rules is not working so alarm is not lowered.  I made a wrong configuration or what? thank you