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Create BusinnesObjects Users error

Question asked by CMCN1982 on Jul 27, 2015
Latest reply on Jul 28, 2015 by Suman Pramanik

Hi,

 

we are seeing this job fail in our (14.2) Dev environment.

In the bg logs it shows the following:

 

ERROR 2015-07-27 07:04:50,878 [Dispatch pool-5-thread-1 : bg@APPSERVER (tenant=clarity)] niku.reporting (clarity:admin:199934089__CFEB1532-5C90-4ED4-A283-6688863A066D:Create BusinessObjects Users) Login failed, Server maybe down, ensure that BO server service is up and running.

 

Caused by: com.crystaldecisions.sdk.exception.SDKException$OCAFramework: Server REPORTSERVER:6400 not found or server may be down (FWM 01003)

cause:com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$NotFoundInDirectory: Server REPORTSERVER:6400 not found or server may be down (FWM 01003)

 

The server is up and running.

 

I have checked the CMC and the SIA and the Tomcat instance are up and running.

Tried restarting both.

 

Is there anything else I should be trying?

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