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RE: [CA Service Management] - CA SDM 12.7 menubar_sd.htmpl file does not match WSP preview

Question asked by ivychu62135466 on Aug 5, 2015

I can not post any more reply or discussion on the site where I started my issue yesterday.

 

Basically I had been doing “pdm_webcache -H” every time after I save and publish a file in WSP.

 

CA Support told me to start all over from the file shown up in WSP, by taking out extra items from the dorp down list to as few as our users asked for.

But WSP itself has been having bugs in deleting the dropdown items, when I started to take over this prolduct last year doing the upgrade to r12.7.

So, this time too, I had encountered 2 errors not able to bring up the SD appl for the Role which I modified its menubar_sd.thmpl.

After I fixed one error in the source code, saved, published, did “pdm_webcache -H”; finally I was able to log in as this Role, but it was blank page below the menu bar.

I gave up on modifying the file all over, so, I brought back the full list od drop don without any “customization”, did “pdm_webcache -H”

I was expecting to see the full list when I run the app and log in as this role. But, even more weird is the change made in April showed up.

I could nto believe it, so I did a restart on the SDM, and still shows my change till this day now.

 

Every single thing I tried just to bring even more analogical unreasonable result.

CA Support worked with me for couple weeks, the conclusion is that thye do not support customization.

But now, I just copied the file from bopcfg, without any modification, it is still the same unmatched WSP and Preview.

 

I will be out of town tomorrow after noon till Monday.

When I come back,  I will check whether there is any solution  or help posted for this issues.

Thank you very much.

 

Regards,

Ivy

 

From: Gutis

Sent: Monday, August 03, 2015 4:41 PM

To: Chu, Ivy

Subject: Re:  - CA SDM 12.7 menubar_sd.htmpl file does not match WSP preview

 

CA Communities <https://communities.ca.com/?et=watches.email.thread>

 

 

CA SDM 12.7 menubar_sd.htmpl file does not match WSP preview

 

reply from Gutis<https://communities.ca.com/people/Gutis?et=watches.email.thread> in CA Service Management - View the full discussion<https://communities.ca.com/message/241813417?et=watches.email.thread#241813417>

 

________________________________

 

1. try to issue pdm_webcache command from servers command line

 

2. I that does not help simply modify your menubar htmpl using text editor like notepad++, and then issue pdm_webcache.

 

Personally I prefer notepad++ instead of wsp for form modification, this way you have far more control on the customizations

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