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ITAM installation fails on shared MDB with SDM

Question asked by MohamedAlKenani Employee on Aug 20, 2015
Latest reply on Aug 26, 2015 by camja06

Hi,

 

I am installing ITAM 14.1 & pointed the installation to a remote MDB where the CA SDM was installed previously.

 

When the installation reaches to Configuration part it fails. In the install.log it shows the below java runtime exception.

 

2015/08/18 08.33.24.347 DEBUG [AWT-EventQueue-0] [ITAMConfigValidator] With in ITAMConfigValidator...

2015/08/18 08.33.26.218 ERROR [AWT-EventQueue-0] [ITAMConfig] Caught Exception

java.lang.NullPointerException

  at com.ca.smsi.installcore.model.ITAMConfigValidator.validateAPMPwdForUpgrade(ITAMConfigValidator.java:163)

  at com.ca.smsi.installcore.model.ITAMConfigValidator.validate(ITAMConfigValidator.java:61)

  at com.ca.smsi.installcore.model.ITAMConfig.validate(ITAMConfig.java:26)

  at com.ca.smsi.wizard.WizardPage.validateConfig(WizardPage.java:116)

  at com.ca.smsi.installui.wizard.APMServerDetailsPage.validateConfig(APMServerDetailsPage.java:562)

  at com.ca.smsi.wizard.Wizard.next(Wizard.java:774)

  at com.ca.smsi.wizard.Wizard.actionPerformed(Wizard.java:456)

  at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)

  at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)

  at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)

  at javax.swing.DefaultButtonModel.setPressed(Unknown Source)

  at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source)

  at java.awt.AWTEventMulticaster.mouseReleased(Unknown Source)

  at java.awt.Component.processMouseEvent(Unknown Source)

  at javax.swing.JComponent.processMouseEvent(Unknown Source)

  at java.awt.Component.processEvent(Unknown Source)

  at java.awt.Container.processEvent(Unknown Source)

  at java.awt.Component.dispatchEventImpl(Unknown Source)

  at java.awt.Container.dispatchEventImpl(Unknown Source)

  at java.awt.Component.dispatchEvent(Unknown Source)

  at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)

  at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)

  at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)

  at java.awt.Container.dispatchEventImpl(Unknown Source)

  at java.awt.Window.dispatchEventImpl(Unknown Source)

  at java.awt.Component.dispatchEvent(Unknown Source)

  at java.awt.EventQueue.dispatchEventImpl(Unknown Source)

  at java.awt.EventQueue.access$200(Unknown Source)

  at java.awt.EventQueue$3.run(Unknown Source)

  at java.awt.EventQueue$3.run(Unknown Source)

  at java.security.AccessController.doPrivileged(Native Method)

  at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

  at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

  at java.awt.EventQueue$4.run(Unknown Source)

  at java.awt.EventQueue$4.run(Unknown Source)

  at java.security.AccessController.doPrivileged(Native Method)

  at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

  at java.awt.EventQueue.dispatchEvent(Unknown Source)

  at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

  at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

  at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

  at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

  at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

  at java.awt.EventDispatchThread.run(Unknown Source)

2015/08/18 08.33.26.222 INFO  [AWT-EventQueue-0] [EEMPage] In checkConflictingEEMServer method

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