AnsweredAssumed Answered

How to attach different htmpl page associated with Scoreboard Queries in CA Service Desk?

Question asked by Balram.Deswal on Aug 27, 2015
Latest reply on Sep 1, 2015 by Chris_Hackett

Hi Team,


When I click the tab Incidents>Assigned>All(assignee = AND active = 1 AND type = \'I\') in Scoreboard, list_in.htmpl is opened on the right pane.


I want similar .htmpl page appear in that right pane when I click on All Tickets having scoreboard query assignee = AND active = 1 AND type = \'I\' OR type = \'R\' OR type = \'P\'.


As of now when I am clicking its giving result using list_in page only.


How can I configure other page (for example list_all.htmpl) after clicking on All Tickets scoreboard query? Here is the screenshot for your reference:




Kindly provide a solution for this.


Thanks & Regards,

Balram Singh Deswal