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Activity Notification Events for closed tickets

Question asked by Kris_D on Aug 27, 2015
Latest reply on Sep 8, 2015 by Kris_D

We are trying to automate the re-opening of closed tickets when new comments are logged.


However for the Log Comment Activity Notification, Events do not appear to be firing for closed tickets. If I manually re-open the ticket the Event fires correctly. The associated Notification Rules do fire when closed, but not the Events.

 

Any ideas or suggestions to help work around this?

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