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Problem to release quarantined e-mails on Dataminder 14.5

Question asked by adilson.anjos.sp on Sep 10, 2015
Latest reply on Oct 9, 2015 by adilson.anjos.sp

HI,

 

I follow all procedures to implement Quarantine Manager. Quarantine Manager is  installed on Gateway that has connected successfully to CMS. Policy "Email suspicious behavior" has activated and e-mails has captured and show on iConsole. After that on iConsole when i release e-mail from Quarantine that logs are showing on Gateway.

 

wgnqmgr_20150904171711

Sep 09, 2015 16:39:59.903E241AError opening Mailbox 'qmuser' on Server 'octopus'  - 0xa565011d (MAPI status code MAPI_E_FAILONEPROVIDER. ).

 

 

activity_201509021743

Sep 10, 2015 16:08:19 PMSystemE1D01The Quarantine Manager on machine BATMAN could not access the email server octopus using the supplied configuration information. The error returned was 0xe5632304 (Error opening mailbox. ).

 

Anyone can i help me ?

 

Thanks a lot.

 

INFO:

Octopus: CMS server (Dataminder 14.5), Active Directory, Exchange Server 2010, Agent Exchange Server installed n activated.

Batman: Gateway (Quarantine Manager), Register : MapiEmailID = qmuser, MapiEmailServerName = octopus

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