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Default a contact field to a specific analyst/group

Question asked by Grant Bruneau Champion on Sep 17, 2015
Latest reply on Sep 18, 2015 by Grant Bruneau

Hi,

 

I'm trying to figure out how to default the AEU to a specific group.  Does anyone know how to accomplish this?  I've tried entering the contact_uuid for the group in the "On New Default Value:" field in WSP but this crashes service desk.  We have a role dedicated to Service Interruptions and in our use case the AEU will need to be set to the same group every time.  If anyone has advice on how to accomplish this I would be grateful.

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