I have a customer that is using a competitive help Desk System and I have to create a Demo of SDM based on their needs.
Based on there requirements I need to do the following :
Instead of typing the affected End user name / or Requestor name in order to start with the creation of an incident, they are using a unique for each user "Client ID"
When they type the "Client ID" then the form auto fill all details for the user accosiated with this ID. (As we are doing it when we type the "Requester).
Does anyone know how we can do that ?
Thanks In Advance