AnsweredAssumed Answered

File Upload Query

Question asked by CMCN1982 on Oct 5, 2015
Latest reply on Oct 5, 2015 by CMCN1982

Hi all,

 

for open cases is there a maximum file size capable of being uploaded using the Full Client?

 

I need to upload a 25gb database backup to a case.

I'm using IE 8 and have installed JRE 8

 

The file transfer process begins but after a very short time - too short for a 25gb size file certainly, it says that the transfer is finished. But obviously CA are saying the file is not received.

 

I think that the firewall does allow me to upload files as I have no problems when using the thin client.

 

Does anyone have any suggestions or advice on how we can get the file successfully to CA?

Thanks.

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