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Has anyone been able to pull the evt.sym name to a SLA webi report?

Question asked by patty.ginder on Oct 5, 2015
Latest reply on Nov 3, 2015 by patty.ginder

I am trying to pull "which" SLA violated to my SLA Violation report. We need to know which ticket number, as well as which SLA was blown. I was able to add the evy.sym field to the Request Detail folder in the universe, but it pulls every Event Symbol name to every ticket number. Has anyone created an object for this? I believe I am missing the correct Where statement in the object to tie the description to the request number.