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Scoreboard - Filter requests assigned to group supervisor

Question asked by PedroRamalho on Oct 12, 2015
Latest reply on Oct 12, 2015 by PedroRamalho

Hi,

 

We have a stored query used in scoreboards that lists all active incidents for technician groups whose assignee is not set:

(group.[group]group_list.member IN (@cnt.id)) AND active = 1 AND type = \'I\' AND status != \'RE\' and assignee is null

 

However, we now want to list all that incidents and also the ones which assignee is the group supervisor and the status is not WIP. Can you help?

 

Thank you,

Pedro

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