Tech Tip - CA Privileged Identity Manager: support tool for EntM server

Discussion created by Manabu_Taniguchi Employee on Oct 13, 2015

CA Privileged Identity Manager Tech Tip by Manabu Taniguchi, Principal Support Engineer for 10/13/2015


LogCollector is a utility which collects needed support information from an ENTM sever.


The LogCollector located in:


$ENTM$\IAM Suite\Access Control\tools\LogCollector\log.bat


$ENTM$/IAM_Suite/Access Control/tools/LogCollector/


The LogCollector output is a zip file named ENTM_supportfile_<date>.zip on current directory.

This utility tries to collect endpoint support tool (ACSupport on Windows, on Linux) output but it doesn't run the support tool.

You need to run it before running LogCollector.