CA Privileged Identity Manager Tech Tip by Manabu Taniguchi, Principal Support Engineer for 10/13/2015
LogCollector is a utility which collects needed support information from an ENTM sever.
The LogCollector located in:
$ENTM$\IAM Suite\Access Control\tools\LogCollector\log.bat
The LogCollector output is a zip file named ENTM_supportfile_<date>.zip on current directory.
This utility tries to collect endpoint support tool (ACSupport on Windows, support.sh on Linux) output but it doesn't run the support tool.
You need to run it before running LogCollector.