lynka01

CA Project & Portfolio Manager 13.3 End of Service

Discussion created by lynka01 Employee on Oct 23, 2015
Latest reply on Oct 23, 2015 by Chris_Hackett

 

To:          CA PPM Customers

From: The CA Technologies CA PPM Product Team

Subject: End of Service Announcement for CA PPM 13.3

 

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA Support Policy and Terms, please consider this email your written notification that we are discontinuing support for CA PPM 13.3, all patch levels, all languages, beginning October 31, 2016. This will allow our Development organization to more effectively focus its resources and add value to the next release of CA PPM.

 

At this time, we encourage you to plan for the migration to CA PPM 14.3 as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For information on CA PPM, please visit the CA PPM pages at CA Support Online (https://support.ca.com).

 

As CA Technologies would like to make your upgrade to CA PPM 14.3 as straightforward as possible, we are offering the following:

 

  • A no-charge software upgrade from CA PPM 13.3 to CA PPM 14.3 as long as you have an active maintenance contract for CA PPM.
  • Documentation to help you prepare for your upgrade to CA PPM 14.3 can be viewed on the CA PPM pages at CA Support Online.
  • Consulting services from CA Services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. Please visit www.ca.com/services.
  • Assistance from qualified local CA partners with any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. For more information and a list of partners in your area, please contact your local CA Channel Partner Group office, (http://www.ca.com/partners.aspx).
  • Upgrade support services. CA wants to motivate you to migrate to supported versions of our technology so you may maximize your value and enjoy the latest features and functionality of CA products. To facilitate a faster, and more efficient upgrade strategy while providing support for an End of Service product, CA Upgrade Services now includes technical support for the unsupported release for the duration of the CA Services upgrade + an additional 30 days after completion. Please contact your CA account representative to receive a quote for such services.
  • CA Extended Support, a CA Technologies support offering, will extend support for CA Technologies software product versions or releases that have reached End of Service. CA Extended Support may be available for a maximum of a 12-month term if contracted within 6 months of the End of Service Date. Note however, in most cases Upgrade Services with upgrade support services will provide a more cost effective approach than CA Upgrade Services + CA Extended Support. We encourage you to consider Upgrade Services with upgrade support services. Please visit our website, CA Support Online, for more information.
  • Please be aware of the End of Life Announcement for CA Business Intelligence (CABI) for CA PPM, which limits CA Technologies’ ability to address CABI-related CA PPM issues as of December 31, 2015. CA PPM 14.3 includes Advanced Reporting powered by Jaspersoft. 

 

If you have any questions regarding the support schedule, please contact CA PPM Technical Support at CA Support Online. Our Technical Support Lifecycle Policy is also available at this site.

 

Your success is very important to us, and we look forward to continuing our successful partnership with you.

Outcomes