I need your help, I need to create a Workflow Classic for incidents, according to wiki for the functionality exists in 14.1 but must be activated with a fix, does anyone know where I can download the patch?
Thanks and regards, !
You need the Service Desk 14.1.01 patches to be applied to get the classic workflow functionality for incidents. You should be able to download these from https://support.ca.com
The patches are:
WIN-USRD-C 14.1.01 LANG-INDEPENDENT
WIN-USRD-C 14.1.01 LANGUAGES PATCH
Hope this helps,
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